UURLs · 24 pages✓
Ddocs/help✓
QQ&A pairs · 41✓
PPDFs · 6✓
Bring your knowledge
Plug in URLs, help docs, PDFs, and Q&A pairs. We index everything with hybrid retrieval so the AI cites real sources — not made-up answers.
Free until launch — no card needed
Customer support that finally feels like you.
Plug in your help docs, drop the widget on your site — and let CustomerHero handle the easy 80% across web chat, WhatsApp, Instagram and email. Your team focuses on the customers who actually need a human.
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Re: Order #4521 question
sarah@acme.com
The product
Everything you need. Nothing you don't.
Three building blocks that work together out of the box — knowledge, widget, and inbox.
Hi! How can I help?
Where's my order?
Drop the widget
One snippet on your site and you're live. Customize the look, set proactive triggers, gate behind a pre-chat form — or skip the form for one-click chat.
M
Maya R.
Order #4821 question
J
Jordan T.
Refund for damaged item
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Priya S.
Discount on annual plan?
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Liam C.
Cancel subscription
Run a real inbox
Web, WhatsApp, Instagram, and email all land in one shared inbox. Real-time presence, macros, routing, SLAs — and unlimited seats on every plan.
How it works
Live in minutes, not weeks.
Three steps from "we should look at chatbots" to "our customers love it."
01
Train on your content
Plug in URLs, help docs, PDFs, and Q&A pairs. Hybrid retrieval keeps answers grounded in real sources.
02
Drop the widget
One snippet on your site. Customize the look, set proactive triggers, and you're live in minutes.
03
Hand off when it counts
Edge cases land in the shared inbox alongside WhatsApp, email, and Instagram — with AI-drafted replies ready to send.
Shared inbox
One inbox for every channel
Web, email, Slack, WhatsApp, Instagram, Telegram — every conversation lands in the same place, with priority, tags, and assignments.
Inbox
SCwebSarah ChenCan't access my account after password resetbillingvipCarlos Ruiz
JPEmailJames PatelRefund request for order #4821DraftrefundMei Tanaka
OMslackOlivia MartinsIntegration with Salesforce brokenintegrationUnassigned
DFWhatsAppDiego FernándezHow do I export my data?Carlos Ruiz
- Awebanon-7c4a@visitor.localSupport Bot
Unassigned
ADEmailAïcha DialloFollowing up on my previous messageSnoozedfollow-upPriya Iyer
MWInstagramMarcus WilliamsLoving the new feature!feedbackMei Tanaka
YSTelegramYuki SatoAPI rate limits questionTomás Silva
SC
Sarah Chen
Web widget•sarah.chen@acme.com
UrgentOpen
SC
Sarah Chen
Hi! I just reset my password but I still can't log in. It says my account is locked. Can you help?
Support BotAI
Hi Sarah — sorry about that. Accounts auto-lock after 5 failed sign-in attempts and unlock automatically after 15 minutes. Looking at your account now…
SB
Support BotAI
I can see your account is locked until 14:08 (in about 8 minutes). The lock is from 6 failed attempts on **Tuesday at 9:14am**. If that wasn't you, I can flag it for our security team and get you a manual unlock right away.
SB
SC
Sarah Chen
That definitely wasn't me — I was on a flight Tuesday morning. Please flag it.
AI handed off to a human — confidence below threshold for security flow•
Assigned to Carlos Ruiz•
Priority set to Urgent•
Carlos RuizInternal note •
Pulled the access log — 6 attempts from an IP in Lagos, NG. Customer is in Madrid. Definitely not her. Unlocking + forcing a password reset.
Carlos Ruiz
Hi Sarah — I see what happened. Six sign-in attempts came from an IP we don't recognise while you were travelling, so the auto-lock kicked in correctly. I've unlocked your account and sent you a password reset link.
If you'd like, I can also enable two-factor authentication on the account so this can't happen again. It takes about 30 seconds.
security-recommendations.pdf184 KB
CR
SC
Sarah Chen
Yes please, let's enable 2FA. Thanks for the quick turnaround!
Type your reply…
FAQ
Frequently Asked Questions
Everything you need to know about CustomerHero
Yes, during Public Preview. It's free until launch — no card required, no waitlist. We'll give Public Preview users 30 days notice before launch pricing kicks in, and you can stay on the Free plan without paying.
CustomerHero is an AI-powered customer support platform that lets you build intelligent chatbots trained on your own data. It includes a shared inbox, lead capture, analytics, and a customizable chat widget you can embed on any website.
Our chatbots use advanced AI models to understand and respond to customer questions. You train them by uploading your documents, website content, or custom Q&A pairs. The AI retrieves the most relevant information to generate accurate, helpful answers.
Yes! Simply copy and paste a single line of code before your closing </body> tag. The chat widget works with any website — WordPress, Shopify, custom-built sites, and more.
CustomerHero supports over 80 languages with automatic detection and seamless translation. Your chatbot can engage customers in their preferred language without any extra setup.
Yes! Our Free plan includes 1 chatbot, 100 AI credits per month, and basic customization. It's perfect for testing the platform before upgrading for more chatbots and advanced features.
You can cancel anytime from your dashboard settings. There are no long-term contracts or cancellation fees. Your account will remain active until the end of your billing period.