Three reasons teams pick CustomerHero over Chatbase
AI plus a real shared inbox
Chatbase ships a chatbot. CustomerHero ships the chatbot AND the team inbox, so when the AI hands off, your humans pick up the conversation in the same product.
Actions, not just answers
The CustomerHero AI agent calls your APIs to take real-world actions — refund, create ticket, escalate — with auditable confirmation flows. Chatbase is mostly Q&A.
Multi-channel out of the box
Web widget, WhatsApp, email, Telegram, Instagram — all in one inbox. Chatbase mostly lives on your website.
Feature-by-feature comparison
| Feature | CustomerHero | Chatbase |
|---|---|---|
| AI agent | ||
RAG chatbot trained on your content | Supported | Supported |
Inline citations on every answer | Supported | Supported |
Per-bot retrieval tuning (top-K, reranking) | Supported | Limited |
AI takes actions via your APIs Chatbase added actions recently but the inbox-side audit trail is thinner. | Supported | Limited |
Continuous evaluation harness | Supported | Not supported |
| Human handoff & inbox | ||
Native shared inbox for human agents Chatbase pushes handoffs to email or a third-party inbox; CustomerHero is the inbox. | Supported | Not supported |
Real-time presence & typing | Supported | Not supported |
Routing, SLAs, labels, bulk actions | Supported | Not supported |
Mobile app for agents | Supported | Not supported |
Internal notes & @mentions | Supported | Not supported |
| Channels | ||
Web widget | Supported | Supported |
| Supported | Not supported | |
| Supported | Not supported | |
Telegram | Supported | Not supported |
| Supported | Not supported | |
| Pricing & enterprise | ||
Predictable AI pricing | Cap & auto-reload | Per-message |
Free tier | Supported | Supported |
SSO (SAML / OIDC) | Supported | Enterprise |
Audit logs | Supported | Enterprise |
Migrating from Chatbase?
We can import your existing knowledge sources (URLs, files, Q&A pairs) in one shot and rebuild your chatbot in CustomerHero in under an hour — then layer the inbox and other channels on top.
- Knowledge-source import — URLs, files, and Q&A pairs.
- System-prompt and personality settings carried over.
- Side-by-side rollout — keep your old Chatbase widget live until you're sure.
When you should pick Chatbase instead
Chatbase is a fine pick for some teams. Stick with them if:
- You only need a website chatbot and don't plan to handle email, WhatsApp, or other channels.
- You don't have human agents who need a shared inbox — the AI is the entire support team.
- You're early-stage and the lighter feature set is exactly what you need.
The day you need real human handoff, multi-channel, or auditable AI actions, come find us.