The first line of support, grounded in your docs
Point CustomerHero at your help center, your changelog, and your API docs. The AI agent answers technical questions accurately, with citations — and hands off to humans the moment confidence drops.
- Trained on your docs, changelog, and Q&A — so answers stay accurate as you ship.
- No per-seat pricing — bring product, eng, and CS into the inbox without paying per agent.
- Inline citations on every AI answer so customers (and your team) can verify sources.
What teams in SaaS actually need
Docs-grounded answers
Crawl your help center; the AI cites the exact doc page on every answer. Out-of-date docs become obvious — fast.
Stays current with changelog
Connect your changelog and the AI knows about new releases the same day they ship — no manual prompt updates.
API & code questions
Point it at your API reference and code examples; the AI returns formatted code snippets with the right call signatures.
Smart handoff
When confidence drops, the conversation lands in the inbox with a summary and the docs the AI considered — humans don't start cold.
Eng + CS in the same inbox
No per-seat tax means engineers can dip in for technical questions without you paying for another seat.
Continuous evaluation
Built-in evaluation harness flags regressions when you change prompts, models, or knowledge sources — so quality doesn't quietly drift.
Common scenarios we handle out of the box
How do I do X?
AI cites the exact docs page; if confidence is low it escalates instead of guessing.
API integration help
Returns the right endpoint, the right params, and a working code snippet — sourced from your reference.
Changelog questions
'What changed in 2.4?' answered with citations from the changelog you already publish.
Bug triage handoff
When something looks like a bug, the AI summarises and routes to engineering with the customer's environment captured.