Every conversation — in one shared inbox
Web, WhatsApp, email, Telegram, Instagram — and your AI agent — all flow into one inbox. Your team collaborates in real time, with routing, SLAs, macros, and labels built in.
Inbox
3 openHow do I upgrade my plan?
Thanks for the quick help!
I need help with billing
Widget not loading on my site
See who's typing, who's online, who's already replying
Live presence and typing indicators stop two agents from drafting the same reply. WebSockets keep every tab in sync — no refresh button anywhere.
Live presence
See which teammates are online and which conversation they're viewing right now.
Typing indicators
Customers and agents see typing in real time on every channel.
Read receipts
Know whether a customer has seen your message — and when.
No reload button
New messages, assignments, and status changes appear instantly.
Send the right answer in two keystrokes
Save your top replies as macros, trigger them with a slash command, and tab through fields to personalise. Every action in the inbox has a keyboard shortcut.
Slash macros
Type "/refund" to insert a fully-formatted reply with merge fields.
Keyboard shortcuts
Reply, assign, snooze, label — all without touching the mouse.
Personal & team
Macros are scoped per agent or shared across the team.
Variables
Auto-fill customer name, order ID, plan tier from CRM data.
The right ticket reaches the right agent automatically
Auto-assign conversations by language, label, business hours, or current load. Set SLAs per plan or label, get alerted before they breach, and report on what's holding the team up.
Smart auto-assign
Round-robin, load-balanced, or rule-based — pick what fits your team.
SLA timers
First response & resolution targets per plan, with breach warnings.
Business hours
Pause SLA timers outside work hours; route to night-shift after-hours.
Escalations
Unanswered conversations automatically bubble up to managers.
Keep the inbox tidy without micro-managing
Auto-label by AI topic detection, status, or custom rules. Bulk-assign, bulk-close, and bulk-tag dozens of conversations in a single keystroke.
Auto-labeling
The AI tags conversations by topic — billing, bug report, feature request, etc.
Status workflow
Open · Pending · Resolved · Snoozed — customise to match your process.
Bulk actions
Multi-select rows and apply changes to dozens at once.
Saved views
Filter once, save the view, share it with your team.
Built for how teams actually work
Internal notes & @-mentions
Side-channel discussion lives next to the conversation, never in front of the customer. Mention a teammate to pull them in instantly.
Mobile app
iOS and Android apps with push notifications. Reply, assign, and resolve from anywhere — your inbox doesn't have to wait until you're back at the desk.
AI suggestions for agents
When the AI deflects to a human, it leaves a draft reply pre-filled. Approve in one click — or edit, then send.
Smart notifications
Push, desktop, and email — but only for conversations that matter to you. Granular per-channel control, no notification spam.