Documentation
Everything you need to set up, configure, and get the most out of CustomerHero.
Getting Started
Set up your first chatbot in minutes
Chatbots
Configure AI behavior, presets, and system prompts
Data Sources
Train your bot with URLs, documents, text, and Q&A pairs
Inbox
Manage conversations, assign agents, and collaborate
Widget
Embed the chat widget on your website
Channels
Connect WhatsApp, email, Telegram, and more
Integrations
Connect your backend to show customer data in the inbox
Actions
Let your chatbot call external APIs during conversations
API Reference
Build custom integrations with the REST API
API keys & scopes
Authenticate servers with scoped API keys
Webhook events
Subscribe to events as they happen
Team & roles
Invite teammates and manage permissions
SSO
Centralize access with SAML, OIDC, and SCIM
Plans & credits
Plan limits, credits, and 402 handling
Troubleshooting
Quick fixes for the most common issues