Support that actually knows your orders
Connect your store, and the AI agent answers order-status, refund, and shipping questions instantly — with the customer's order data right there. Humans pick up the rest in a shared inbox.
- Order status, returns, and refunds answered instantly without an agent.
- WhatsApp + Instagram + email + web widget — all in one inbox.
- Spanish + English first-class so LATAM and US customers get the same experience.
What teams in E-commerce actually need
Order-status answers
AI looks up the order in your store via API and answers 'where's my order?' with the actual tracking number — no agent needed.
Self-serve returns
Refund and return policies are part of the AI's grounded knowledge. It walks customers through the right policy and triggers the return action when applicable.
Refund & charge handling
Configure refund actions the AI can trigger with human confirmation, or hand off cleanly to a human for cases over a threshold.
Pre-purchase questions
Sizing, availability, comparisons. The AI is grounded in your product catalog so it never invents sizes or stock levels.
Shipping & carrier updates
Pull live carrier data into the AI agent's context so it answers 'when will it arrive?' with real ETAs.
Promo & discount codes
Configure rules so the AI can offer or check discount codes — no off-the-cuff freebies.
Common scenarios we handle out of the box
Where's my order?
Customer asks; AI looks up the order; returns tracking, ETA, and carrier link — all without a human.
Return label needed
Customer asks for a return; AI checks eligibility against your policy and either issues the label or escalates to a human.
Cart recovery via WhatsApp
Trigger an Engage message on abandoned carts; the AI handles common objections and hands off if the customer wants to talk to a human.
Bilingual customer base
Same bot, same inbox — Spanish-speaking customers get answers in Spanish; English-speakers get English. Your team can answer in either.