Soporte que habla tu idioma — y el de tu cliente
CustomerHero is built for the Latin American market: WhatsApp-native, fully bilingual EN/ES, and priced for teams who can't justify per-seat North American tools. Same product whether you're in CDMX, Bogotá, Buenos Aires, or Madrid.
- WhatsApp-first — primary support channel across LATAM, treated as a first-class citizen.
- Spanish UI, docs, and AI agent — not a half-translated afterthought.
- No per-seat pricing — bring your full team in without sticker shock.
EN + ES
Marketing, dashboard, docs, AI
100%
WhatsApp Business API support
$0
Per-seat fees, ever
What teams in LATAM actually need
WhatsApp-native
WhatsApp Business API integration as a first-class channel — same inbox, same routing, same AI agent as web chat or email.
Truly bilingual
AI agent, dashboard, marketing, and docs in both Spanish and English. Switch a single setting; everything updates.
Local-first product
Decisions made by a team that ships to LATAM — not retrofitted from a US product after the fact.
Pricing teams can afford
Predictable credit pricing, monthly cap, free tier. No per-seat tax that breaks regional budgets.
Bilingual teams welcome
Some agents only speak Spanish, some only English — no problem. Each agent picks their UI language; the AI adapts to the customer.
Coverage across time zones
AI handles routine 24/7 — your humans take the rest during local working hours. Same playbook in CDMX, BOG, and BA.
Common scenarios we handle out of the box
WhatsApp as primary channel
Customers DM your business; AI answers; humans escalate from the same inbox. No separate WhatsApp tool.
EN + ES customer base
Mexican team serves both LATAM and US in their respective languages without juggling two products.
LATAM e-commerce + checkout questions
Local payment methods, delivery providers, and currencies handled via custom AI actions and integrations.
Bilingual SaaS operations
Spanish-speaking customer base scaled past flow-builders. The AI grounds answers in your real docs in either language.