Reach out before they think to ask
Triggered messages that fire on the right page, at the right moment, to the right segment. Pre-chat forms collect context up front. Targeting rules turn passive visitors into conversations that convert.
CustomerHero
TriggeredComparing plans? Happy to walk through the differences and find the right fit for your team. 👋
Show the right message at the right time
Fire messages when a visitor lingers on pricing, abandons a cart, hits an error page, or returns for the third time. Every trigger is a rule you control — no code, no devs.
Time on page
"Spent more than 30 seconds on /pricing? Offer a discount."
Exit intent
Catch visitors as they're about to leave with a tailored offer.
Returning visitors
Recognise repeat visits and personalise the greeting.
Custom events
Fire on any event you push from your own JavaScript.
Precision targeting without a marketing automation suite
Combine URL, time on page, identity, and custom attributes into rule sets. Show a help message to logged-in users on the dashboard, an upsell to free-plan users on settings, a localized greeting based on geography.
URL & path matching
Wildcard, regex, or exact URL — pick the precision you need.
Customer identity
Plan tier, signup date, lifetime value, custom traits.
Geography
Country / region targeting for region-specific offers.
Boolean logic
AND / OR / NOT combinations — segment as narrowly as you want.
Qualify before the conversation starts
Collect name, email, plan, or any custom field before the chat opens. The AI picks up the form data automatically — no more "what's your account email?" as the first reply.
Conditional fields
Only show the order ID field if the topic is "Refunds".
Auto-populated context
Form responses are visible to both AI and agents from message #1.
Consent capture
Bake consent checkboxes right into the entry flow.
Skip-able
Returning identified visitors skip the form altogether.
What teams actually do with Engage
Cart abandonment
Detect a stalled checkout and offer help — or a discount code — right when it matters.
Onboarding nudges
Walk new users through key actions; surface help if they get stuck.
Announcements
Banner mode broadcasts new features, maintenance windows, or pricing updates.
Localised greetings
Welcome Spanish-speaking visitors in Spanish, automatically.
Office hours handoff
After-hours, set the AI to respond. Business hours, route directly to a human.
Premium VIP support
Identify enterprise customers and route them straight to a senior agent.