Build the support stack we wish we'd had
CustomerHero is a small, remote-first, bilingual team. We're building a product we use ourselves, for customers we talk to every day. If that sounds like your kind of place, read on.
Four things we actually mean
Ship boldly, learn fast
We build in small, focused increments. We'd rather ship something simple this week than something perfect next quarter.
Customer-obsessed
We talk to customers every day, often by joining their support inbox in person to feel the pain. The product follows.
Bilingual by default
We're a Spanish + English company, top to bottom — engineering, design, marketing, and support all happen in both.
Default to trust
Async-first, results-oriented, and high-context. We hire people we trust and then trust them.
We're not hiring widely right now
We hire deliberately and slowly — usually one or two people a quarter, when we know exactly what we need. There are no open roles posted publicly today, but we always read inbound notes from people we'd love to work with.
If you've used CustomerHero (or wished it existed), think we'd be lucky to have you, and want to introduce yourself — please do.
Drop us a note
Email hello@customerhero.app with what you'd want to work on, what you've shipped that you're proud of, and how to reach you. We read everything.