Three reasons teams move from Intercom
No per-seat pricing
Intercom's per-agent model punishes growing teams. CustomerHero charges for AI usage — bring your whole team in, including part-timers, with no extra cost.
Bilingual-first by design
Built for English- and Spanish-speaking teams from day one. Marketing, dashboard, docs, and AI agent all speak both languages — not a half-translated afterthought.
WhatsApp-native
WhatsApp is the dominant support channel in LATAM and most of EMEA. We treat it as a first-class channel — not an upsell.
Feature-by-feature comparison
| Feature | CustomerHero | Intercom |
|---|---|---|
| AI agent | ||
RAG chatbot trained on your content | Supported | Supported |
Inline citations on every answer | Supported | Not supported |
Per-bot retrieval tuning (top-K, reranking) | Supported | Not supported |
AI takes actions via your APIs | Supported | Supported |
Continuous evaluation harness | Supported | Not supported |
| Inbox & collaboration | ||
Shared inbox | Supported | Supported |
Real-time presence & typing | Supported | Supported |
Macros & keyboard shortcuts | Supported | Supported |
Routing, SLAs, labels, bulk actions | Supported | Supported |
Mobile app (iOS + Android) | Supported | Supported |
| Channels | ||
Web widget | Supported | Supported |
| Supported | Add-on | |
Email / Gmail | Supported | Supported |
Telegram | Supported | Not supported |
| Supported | Supported | |
| Pricing & access | ||
No per-seat pricing Intercom charges per agent seat — even part-time staff. | Supported | Not supported |
Free tier | Supported | Not supported |
Bilingual pricing & support (EN / ES) | Supported | Not supported |
Predictable pricing — no AI usage surprises | Cap & auto-reload | Resolution-based |
| Enterprise | ||
SSO (SAML / OIDC) | Supported | Supported |
Audit logs | Supported | Supported |
IP allowlists | Supported | Enterprise |
Outbound webhooks | Supported | Supported |
Migrating from Intercom?
We help you import existing conversations, articles, and macros — and we can run your old Intercom workspace in parallel until you're ready to switch off. No "rip and replace" weekends.
- Conversation history import — keep every customer thread.
- Article import for your help center and AI knowledge base.
- Side-by-side rollout — no all-or-nothing migration day.
When you should pick Intercom instead
We're not pretending we're a fit for everyone. Intercom is a great choice if any of these apply:
- You need a deep marketing-automation suite (sequences, journeys, lead-scoring) sitting on top of support — Intercom invests heavily there.
- Your team already lives inside Intercom and switching cost is high — momentum often beats marginal savings.
- You need their dedicated phone-call & video routing features — we focus on chat, messaging, and email.
If none of those apply — and especially if "no per-seat pricing" or "WhatsApp-native" is on your shortlist — give us a try. There's a free tier; you don't need a credit card.