What's new in CustomerHero

Never run out of AI credits mid-conversation again. Set a monthly spending cap, and let auto-reload top up your balance off-session against your saved card.

WorkOS-powered single sign-on with SAML and OIDC. Provision via SCIM, enforce per-domain login, and centralise access control.

Org-wide audit trail of every admin action plus configurable IP allowlists for the dashboard and API.

The AI agent now estimates its own confidence per answer and escalates earlier on sensitive topics.

Fire welcome messages, upsells, or help offers based on URL, time on page, identity, or any custom event you push from your site.

Collect name, email, plan, or custom fields before the chat opens — handed straight to the AI for instant context.

Live presence, typing dots, and read receipts now stream over WebSockets to every connected tab.

Daily reports on what your AI deflected, what got escalated, and which questions clustered into topics — with auto-generated suggestions to add to your knowledge base.

Slash-trigger reusable replies with merge fields. Every inbox action now has a keyboard shortcut.

Auto-assign by label or load. Set first-response and resolution SLAs per plan. Multi-select rows for bulk close, assign, or tag.

Data export, customer-deletion flows, and a choice of EU or US data residency.

Two-way sync conversations into HubSpot CRM and post inbox events to Slack channels.

Subscribe to conversation, message, and customer events; signed payloads with retry logic.

iOS, Android, and desktop push notifications with granular per-channel controls.

Four new channels alongside the web widget. All conversations flow into one inbox.

Hybrid vector + keyword retrieval, LLM-as-judge reranking, query rewriting for follow-ups, and inline citations on every answer.

Tune retrieval per bot — top-K, similarity thresholds, reranking, and context budget.