Plans, limits & credits

#Plans at a glance

The full feature matrix and current pricing live on the pricing page. The headline limits:

Other limits scale with the plan: data sources, actions, macros, webhook subscriptions, audit-log retention, and SSO connections. See the pricing page for the full table.

#How credits work

Every AI operation deducts from your monthly credit balance. Credits reset on the first of each calendar month. Typical costs:

• Chatbot reply — 1 credit (Balanced/Accurate presets) or 3 credits (Detailed preset)
• Action call — 1 credit per outbound API call the bot makes
• AI inbox tools (draft reply, summarize, categorize, rewrite tone) — 1 credit each
• Data ingestion — 5 credits per URL page, 3 per document, 2 per text block, 1 per Q&A pair

Live usage is visible at Settings → Billing. Each conversation shows the credit cost in its timeline so you can audit any spike.

#Auto-reload & monthly cap

On paid plans you can buy a credit pack at any time, or turn on auto-reload so we top up automatically before you run out. Configure both under Settings → Billing → Credits:

• Auto-reload amount — 500, 2,000, or 10,000 credits. The reload triggers when the balance falls below 20% of this amount and charges your default payment method off-session.
• Monthly cap — optional ceiling on how much auto-reload can spend in a single calendar month. Set to 0 for no cap.

The cap applies to auto-reload only — you can still buy a one-off pack manually after hitting it.

#Hitting a limit (HTTP 402)

When a request would push you past a plan limit or your credit balance, the API responds with HTTP 402 and a structured body that tells your client what to do:

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{
  "error": "Plan limit reached",
  "code": "chatbot_limit",
  "currentPlan": "starter",
  "upgradeTo": "pro"
}

The dashboard maps every 402 to an upgrade dialog with a one-click checkout. If you're integrating the API yourself, surface the code field — it's stable and tells you which limit was hit so you can show the right call to action. The current codes:

• chatbot_limit, data_source_limit, team_member_limit, channel_limit, action_limit — plan-tier limits, fixed by upgrading
• credit_limit — out of monthly credits or the auto-reload cap. On paid plans, offer a credit top-up; on free, prompt to upgrade

#Invoices & receipts

Every charge — subscription renewals, credit packs, auto-reloads — generates a receipt available under Settings → Billing → Invoices. Set the org's billing email on the same page to have receipts sent automatically. Invoices include your VAT/Tax ID if you've configured one.