Three reasons teams move from Tidio
RAG-grounded AI, not flow-builder bots
Tidio's main automation is decision-tree flows you build by hand. CustomerHero's AI is grounded in your URLs, docs, and Q&A — it answers in your voice without you scripting every branch.
Bilingual-first by design
Tidio is largely English-first with translations on top. CustomerHero is built for English- and Spanish-speaking teams equally — marketing, dashboard, docs, and AI agent.
Actions over scripts
Instead of building a flow for every scenario, configure tools the AI can call — refund, lookup, create ticket — and it picks the right one with auditable confirmation.
Feature-by-feature comparison
| Feature | CustomerHero | Tidio |
|---|---|---|
| AI agent | ||
RAG chatbot trained on your content Tidio's RAG is the Lyro product, billed per resolution. | Supported | Lyro AI add-on |
Inline citations on every answer | Supported | Not supported |
Per-bot retrieval tuning (top-K, reranking) | Supported | Not supported |
AI takes actions via your APIs | Supported | Limited |
Decision-tree / flow builder | Not supported | Supported |
| Inbox & collaboration | ||
Shared inbox | Supported | Supported |
Real-time presence & typing | Supported | Supported |
Macros & shortcuts | Supported | Supported |
Routing & SLAs | Supported | Supported |
Mobile app | Supported | Supported |
| Channels | ||
Web widget | Supported | Supported |
| Supported | Add-on | |
| Supported | Supported | |
Telegram | Supported | Not supported |
| Supported | Supported | |
| Pricing & access | ||
No per-seat pricing | Supported | Not supported |
Free tier | Supported | Supported |
Bilingual pricing & support (EN / ES) | Supported | Not supported |
Predictable AI pricing | Cap & auto-reload | Per-resolution |
| Enterprise | ||
SSO (SAML / OIDC) | Supported | Enterprise |
Audit logs | Supported | Enterprise |
Migrating from Tidio?
We import your existing conversations, knowledge base, and macros. Tidio flows don't translate one-to-one (we replace them with grounded AI + actions), but we'll help you map every flow to its CustomerHero equivalent.
- Conversation history import.
- Knowledge-source import as AI training data.
- Flow → action mapping workshop with our team.
- Side-by-side rollout — keep Tidio live until you're sure.
When you should pick Tidio instead
Tidio is the right call for some teams. Pick Tidio if:
- You like building scripted decision-tree flows and you have the time to maintain them.
- You're an English-only team and Spanish support isn't on the roadmap.
- You're early-stage and Tidio's free tier fits your volume forever.
If you're tired of maintaining flows or you serve LATAM customers, give us a try.