Channel

Gmail

Connect your support inbox; the AI triages first, humans handle the rest.

Plug a Google Workspace Gmail address into CustomerHero and every email lands in the shared inbox. The AI agent reads the thread, replies if it's confident, and escalates to a human cleanly when it's not. Threads stay threaded — when a customer replies, it lands in the same conversation, with full context.

What you get

Same inbox, same AI, same playbook

  • OAuth-based Gmail connection — no IMAP / SMTP gymnastics.
  • Threads stay threaded across replies; AI and humans share context.
  • AI reply drafting and sending, with confidence-based handoff.
  • Automatic signature, branding, and reply-from preservation.
  • Works with shared mailboxes (support@, hello@, etc.).
Setup

Connect in a few minutes

  1. 1

    Open Settings → Channels in your CustomerHero dashboard and click Add Gmail.

  2. 2

    Authorize CustomerHero with the Google Workspace mailbox you want to connect.

  3. 3

    Pick the chatbot that handles incoming emails and the queue for human escalations.

  4. 4

    (Optional) Configure your reply signature and from-address.

  5. 5

    Send a test email; the AI replies within seconds and the thread shows up in the inbox.

Looking for another channel?

CustomerHero supports web widget, WhatsApp, email, Telegram, and Instagram out of the box. The same inbox handles them all.

Stop choosing between AI and a real support team.

Ship a grounded AI agent and a shared inbox in the same product, on every channel your customers use. Free tier — no credit card.