Channel

Telegram

Run a Telegram support bot without writing bot code.

Connect a Telegram bot you create in BotFather to CustomerHero, and conversations land in the shared inbox alongside your other channels. The AI agent handles common questions; humans take the rest. Group chat support, inline keyboards, and rich media all built in.

What you get

Same inbox, same AI, same playbook

  • Telegram bot in the same inbox as your other channels.
  • AI agent grounded in your docs answers automatically.
  • Inline keyboards and quick-reply buttons supported.
  • Group chat and channel support.
  • Image, voice, and document handling.
Setup

Connect in a few minutes

  1. 1

    Create a bot via @BotFather on Telegram and copy the bot token.

  2. 2

    Open Settings → Channels in your CustomerHero dashboard and click Add Telegram.

  3. 3

    Paste the bot token; we register the webhook and verify the connection.

  4. 4

    Pick which chatbot answers Telegram messages and which queue gets human escalations.

  5. 5

    Send a /start to your bot from your phone — the AI replies within seconds.

Looking for another channel?

CustomerHero supports web widget, WhatsApp, email, Telegram, and Instagram out of the box. The same inbox handles them all.

Stop choosing between AI and a real support team.

Ship a grounded AI agent and a shared inbox in the same product, on every channel your customers use. Free tier — no credit card.