Channel

WhatsApp

WhatsApp Business as a first-class channel — not an upsell.

Connect your WhatsApp Business API number and conversations land in the same inbox as web chat and email. The AI agent answers in Spanish or English (or both), takes actions on your APIs, and hands off to humans when needed. Built for the channel that actually drives support volume in LATAM and most of EMEA.

What you get

Same inbox, same AI, same playbook

  • WhatsApp Business API integration — official, not unofficial.
  • Same inbox, same AI agent, same routing as your other channels.
  • Bilingual EN/ES — the AI follows the customer's language automatically.
  • Templated outbound messages for proactive engagement.
  • Image, voice-note, and document handling built in.
Setup

Connect in a few minutes

  1. 1

    Open Settings → Channels in your CustomerHero dashboard and click Add WhatsApp.

  2. 2

    Connect via Meta Business Manager — we walk you through the OAuth and number-claim steps.

  3. 3

    Pick which chatbot answers WhatsApp messages and which queue gets human escalations.

  4. 4

    Configure outbound templates if you'll send proactive messages (Engage).

  5. 5

    Test — send a message to your WhatsApp number; the AI replies within seconds.

Looking for another channel?

CustomerHero supports web widget, WhatsApp, email, Telegram, and Instagram out of the box. The same inbox handles them all.

Stop choosing between AI and a real support team.

Ship a grounded AI agent and a shared inbox in the same product, on every channel your customers use. Free tier — no credit card.